Best Customer Service Experiences in the Philippines

MANILA, Philippines - There is a big difference to the (over-the-phone) customer service given by Filipinos to foreigners (through BPOs/call centers) and by Filipinos to fellow Filipinos (of local companies.) Filipinos working for BPOs are strictly guided by rules, formalities and forced rapport, while the local companies' customer representatives speak in Tagalog (or Taglish) and understand what you need perfectly -- there's no language barrier even in the slightest manner.

I don't usually call hotlines to get help. As much as possible, I go online and try to resolve the issue I am facing by myself with the help of people who've had experience the same thing. So unfortunately, there are only a few times that I have actually called or was called by these local companies, but hey, some are bad and some are good.

And good things do last. And why don't I share them now huh? I have three (3) good companies that perfectly fit the title above. The best companies with good customer services.




Globe Telecom

This Globe™ logo is a trademark of Globe Telecom

There are millions of Globe users in the Philippines. I think 95% of my phonebook contacts are Globe users. But the number of users didn't stop Globe in providing the best customer service. I have a lot of good experiences with Globe, being a prepaid subscriber since 2004-present (I guess) and postpaid by 2011-present, there are too many things to say. Take note that I am judging the customer-related service I experienced not the network's services (signal, internet speed, etc.) Here's one of them.

Mga Taong Nakakainis

MAYNILA, Pilipinas - Bakit nga ba may mga taong nakakainis? Kung iisipin mo. Pare-pareho lang naman tayo. Ikaw, ako, siya, 'yung nanay mo, 'yung nanay ng nanay mo, yung nanay ng nanay ng nanay ng nanay mo.. tao lang tayo, hindi ba? Pero bakit may mga taong nakakaasar? 'Yung tipong kahit wala namang ginawa, inis na inis ka.. Well, hindi natin kontrolado yung nasa paligid natin. Pwedeng naiinis ka sa kanila kasi may mga bagay silang ginawa sayo, or posibleng may mga bagay ka na hindi mo napapansin na kinaiingitan mo. Pero ganun pa man, anong klaseng mga tao nga ba yung pinakanakakainis?

Isa-isahin natin.


Taong Magaling Lang Kapag May Kailangan

Una, yung magaling lang kapag may kailangan. Ang daming taong ganito. Nagkalat yan. Kaliwa, kanan, taas, baba. Diyos ko. Makikita mo yan kahit saan ka magpunta. Yung mga taong pag may kailangan sayo e ang bilis bilis bilis pero pag ikaw naman ang may kailangan, hindi mo yata yan makikita kahit sa bahay nila. Well, siguro sila yung mga taong tinatake ka for granted ng hindi nila napapansin. Posible ring tingin nila you are their savior. Posible diba? Pero ganun pa man, nakakaasar pa rin yun. Sino ba namang gustong lapitan lang kapag may kailangan? Weird, diba?

Paano Magmove-on ng Mabilis!

MAYNILA, Pilipinas - Oo, oo.. Alam ko. Masakit talaga ang break up. Pangalawa na ata ito sa pinakamasakit na bagay na pwedeng mangyari sa iyo, sunod sa kapag tumama ung hinliliit mo sa paa sa kanto ng aparador--walang tatalo dun! Anyway, isa sa naiisip mo sa ngayon habang nasa breakup stage ka e "hindi ka na makakapagmove on dahil imposible ito." You are wrong! Akala mo lang yan! Pero I know mahirap, hindi madaling gawin, or it takes time. Sure, sure, it takes time. Pero how long? 3 years? 7 years? Don't fret my love! Dahil eto ang kasagutan diyan. I will tell you the fastest way to move on! In an instant! Ang bagong Unilever MoveOn Capsules made with the finest coconut jelly and North Korean ginseng extract na mabibili exclusive sa Watsons! ..... Haha.. Wag kang tanga. Walang ganung instant pagdating sa nararamdaman. Pero try mo. Baka tumalab.

© Joseasreyes | Dreamstime Stock Photos & Stock Free Images

Heto na talaga.


Isipin Mo Siya Ng Isipin

Oo! Totoo.. Sabi nila forget him/her to move on. Oo nga. Pero when people tell you to do it, the more mo itong gagawin. Pasaway tayo e. Diyan tayo magaling. Now I dare you to think of him/her. Pagsawaan mo siya. Think of how much time you are wasting thinking of this person. And you know, studies show that when you repeatedly think (write or say) a word, you will have this weird thinking na this word doesn't have a meaning. It's called semantic saturation. A psychological thingy. Google it up. Malay mo. Manawa ung utak mo kakaisip sa kanya. Pero as much as possible stick to "forget him/her." :D

Senatorial Candidates for the Philippine Elections 2013

© Hyrons |Stock Free Images

MANILA, Philippines - The Philippine Election Day 2013 is near. And the bad thing is I am not a registered voter. I feel incomplete. As a Filipino, I believe it is an important part of your adulthood to participate in the elections. But if I were to vote, here are the senators that I will vote for! I am not maka-UNA or maka-LP, so basically my votes are based on my "stock knowledge" about these people. I don't even know which side they are. Hopefully, some of them win tomorrow! But guys, don't take it seriously or just thank God I am not voting tomorrow!

10 Less Known Facts About the UPCAT Infographic

QUEZON CITY, Philippines - While reading facts and figures about UP, I came across a facts and figure article about the UPCAT and decided to create an infographic about. Here is the original source of the facts and figures: http://academic-clinic.com/2009/06/10-less-known-facts-about-the-upcat/

10 Less Known Facts about the UPCAT  | Infographics

Top 5 Anime Recommendations

TOKYO, Japan - Japanese cartoons contributed to the development of most of the youngers today. No doubt, anime is what kids today watch. But for some folks out there, they haven't even seen a single anime or probably didn't even know what anime is. Anime is the Japanese version of the American cartoon (or basically - a cartoon) - ever heard of Naruto or for older folks Voltes V? Yeah, those are anime. I am listing down the top anime "for me" so there's something for you to begin with. Again, these are my picks!

© Gataloca | Dreamstime Stock Photos & Stock Free Images

5.  YuYu Hakusho (Ghost Fighter)

Created in 1992, this was one of the most popular anime in the Philippines during the 90's. Everybody knows Eugene (the protagonist - the ghost fighter.) Basically the story revolves around  a team of fighters who had to fight in an arena (freestyle fighting in a stage with the audience who looked like malnourished monsters cheering for their favorites.) Just like any sports games, the winner advances a level ahead to fight with another set of players. The story has exciting episodes that will make you say "Aww I want more!" everytime. But lucky you, there's no stopping you from watching it since you can get the whole copy online or by a DVD.

Trying Samsung's S Memo

QUEZON CITY, Philippines - Samsung has an application that no other phone has. It's the S Memo app that is a built-in application for Samsung S3, Notes, etc. (End of Thinking Capacity)

So through time, I was excited to see that I have been literally scribbling drawings and words using it. And here are what I have come up with. They look like your little brother/sister/dog's drawing I know.. But I am here to show you how cute it is to use the app! It complete with all the brushes and pen tips essentials, and would definitely be a good app to play with. I am sure many of you can draw better than what I have come with below.. 

I dunno who this guy is. But he has some attitude.

Happy from Fairy Tail.

Really Nice Animated Pictures

MANILA, Philippines - There was a time when animated pictures were the highlight of the web. Now, seems like all websites are eliminating the support of this wonderful file -- the GIF. Before it's completely gone, let me just show you some amazing animated pictures that you may find awesome.

A Running Dalmatian?

A New York City Cab?

A Critical Analysis of “Cybercrime law: Demonizing technology: by Sen. Guingona"

MANILA, Philippines - In an article written by Sen. Teofisto 'TG' Guingona III on the Rappler website entitled “Cybercrime law: Demonizing technology”, he strongly states that the “Republic Act 10175 is oppressive and dangerous.” RA10175, also called the Cybercrime Prevention Act of 2012, is the latest “cyber law” that pushes legal actions against unpleasant online interaction. Though, the Senator clearly pointed out that we need a Cybercrime Prevention Act, he still disapproved the libel provisions of the law.

© Johneubanks Stock Free Images

Guingona used three words to describe RA10175: vague, unfair, and oppressive. In vague, it is stated that since there is no clear definition of the people who are liable in making such cyber crimes, the practice of freedom and democracy for anyone is not envisioned in the law as anyone can be charged as long as there is enough proof of criticism. In this part of his article, Guingona used the provisions of the cybercrime act to show the imprecision of it. His argument proves to be correct as there was never anything mentioned regarding who can be held liable in such unpleasant acts. The vagueness is evident as to see nothing in an article means there is nothing to defend.

Calling it unfair, the senator also stated that RA10175 has a weightier punishment of up to 12 years imprisonment if proven guilty while the traditional libel act gets a mere four years and two months of jail years. In this statement, the validity lies to the facts of the laws involved. The traditional libel law has been active for many years now; therefore it is true that if proven guilty, one can be locked in for up to four years in jail. Seeing that the provisions of the new online libel law may take up to 12 years, it is unacceptable to state that it is unfair. First, it is not safe to compare an old law that has been in practiced for years now to a one that is still being reviewed by the lawmakers themselves as changes may still occur. Second, if ever the new law is already in effect, the extent of damage one can make by doing such libelous crime online is larger and bigger due to the fact that almost everyone has access to the internet, therefore the information (regardless of its accuracy) can easily spread out.

Is The Question "What is happiness?" Philosophical?

QUEZON CITY, Philippines - I came across one of my homework (or howemork) in my Philosophy subject and decided to publish it here. Fifty percent of the things I've written seems gibberish to me. Well, I didn't know what I was doing (or in this sense, writing.)

1. Is the question "What is happiness?" philosophical?

© Dancer01 Stock Free Images

The question “What is happiness?” is philosophical. A good philosophical question is a question, according to Avrum Stroll and Richard H. Popkin’s Introduction to Philosophy, which has seven characteristics of a philosophical problem. And this particular question includes: digging beyond the obvious—for we know exactly what happiness is. On second thoughts, do we really?

Let’s say the question is the argument itself. According to the book Philosophical Analysis, real arguments in natural language are not amenable to fully precise treatment. Many people would deal with the question with full of controversy and analogies. So, by thinking of the question--“What is happiness?”—we can come across many ways to evaluate it.

A philosophical question is one that has more than one legitimate answer. Therefore, the answer to this question can be different from one another. And the value of those answers has yet to be proven. The answers might be in many forms—making it a perfect example of a philosophical question.

2. Identify one valuable lesson that you learned in the Intro to Analysis of Statements which you think can help you in your life.

 A valuable lesson I learned in the first part of the course that would probably help me in my life is the knowledge on how to analyze the truth-value of statements. We all have gotten into an argument without actually being confident about how well our statements have been. We just utter words that sometimes just don't make sense even if our mind tells us that we know exactly what we are talking about.

A Compilation of Jokes!

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PSBank Debit MasterCard Review

MANILA, Philippines - In the Philippines, credit cards are becoming easier to have, but is that really a good thing? Easy credit card means easy money and it sure means easy debt. Ask yourself, you really need a credit card? Yes? You sure?

If the purpose of you wanting to have a credit card is to buy things online (because your ATM is not an alternative) or to go shopping in the mall without having to touch cash (because you believe it's so dirty) then proceed reading. I'll try to convince you that there is a better alternative. And oh. The title sure tells it to you already.

Let me introduce: PSBank Debit MasterCard

My own debit card!

What do I know about debit cards, you say? Well, I actually work as a phone banker of a large debit card provider in the US. I know how exactly how debit cards work and the internal process everything goes through. Do I sound legit now?